Frequently Asked Questions.

InfoX is a peer-led relocation support platform for African students moving to the UK. We help you with everything that happens after your visa comes through, from understanding what to expect when you land to finding accommodation and settling into your city. We are not an immigration agency. We are students and recent graduates who made this move and built the thing we wish had existed.

African students, primarily from Nigeria, Ghana, Kenya and across the continent, who are preparing to move to the UK for university. Whether you are months out from your move or landing in two weeks, there is something here for you.

No. InfoX is an independent, community-led platform with no affiliation to any university, UKVI, or government body.

Join by filling out the community join form. It is open to everyone.

We have a free Telegram community open to everyone. Beyond that, we offer guidance calls for one-on-one support at key points in your journey, physical on-ground services delivered by verified student ambassadors across UK cities, and full journey packages for students or parents who want everything covered from start to finish. There is also a free Flatmate Finder service that runs in rounds.

A guidance call is remote, covering things like SOP review, CAS letter questions, proof of funds, or what to expect at border control. On-ground services are physical. An ambassador who is a verified African student already living in the UK shows up for you in person, whether that is at the airport, on an orientation day, or at a property viewing.

Your ambassador meets you in the arrivals hall, helps you get a UK SIM card sorted, and assists you to your accommodation. You are not doing your first hours in a new country alone.

A three-hour session where your ambassador takes you around your city. Public transport setup, GP registration, nearest supermarkets and African food shops, the route to campus, banking options, safety basics.

Your ambassador visits the property on your behalf and does a live video call with you during the viewing so you can see it in real time. After the visit, they send a full written report with honest feedback, photos and video. InfoX does not recommend or endorse any property. The decision is always yours.

The full package: six weeks of one-on-one guidance, airport arrival support, a full orientation day and two apartment viewings. Prices are £295 for Manchester, £390 for London, and £300 for other UK cities. A payment plan is available at 50% upfront and 50% one month before your arrival.

The same as InfoX Complete, designed for parents and guardians. After each service milestone, parents receive a WhatsApp update so they always know their child is taken care of.

A free matching service. You submit a form with your city, budget, move-in date and lifestyle preferences and we manually pair you with compatible students. Matches are introduced via WhatsApp, email or Telegram. Keep an eye on our platforms for when the next round opens.

Manchester: Airport Arrival £105, Orientation Day £95, Apartment Viewing £10 for 1 property, £30 for 3, £50 for 6.

London: Airport Arrival from £175 (final price confirmed after booking based on arrival airport and destination), Orientation Day £115, Apartment Viewing £15 for 1 property, £45 for 3, £80 for 6.

Other cities (Leeds, Birmingham, Liverpool, Sheffield, Coventry): Airport Arrival £110, Orientation Day £95, Apartment Viewing £10 for 1 property, £30 for 3, £50 for 6.

Transport for all on-ground services is included.

A one-off six-week guidance call is £90.

Once your booking is confirmed, we send a Stripe payment link. Payment is by card.

Through the booking form at studentinfox.com. After you submit, the team sends your payment link. Once payment is confirmed, you receive a booking confirmation email from hello@studentinfox.com with a service guide attached. Your ambassador is then assigned and will be in touch before your service date.

As early as possible. September and January intake periods fill up fast, particularly for airport arrivals and orientation days. Do not leave it to the week before.

If there is an issue with your ambassador before or during your service, contact us immediately at hello@studentinfox.com and we will resolve it directly. On cancellations: if you cancel more than 48 hours before your service date, you are eligible for a full refund minus any payment processing fees. Cancellations within 48 hours of the service date are not eligible for a refund. For guidance packages, completed sessions are non-refundable, but if you need to cancel remaining sessions in a multi-session package, contact us and we will review it.

Yes, most letting agencies will require one. A guarantor is a UK-based person who earns at least 30 times the monthly rent annually and agrees to cover rent if you cannot. If you do not have one, your options are: use a guarantor company like Housing Hand (if the landlord of the property would accept that), offer to pay six months rent upfront, or find landlords who specifically work with international students and have flexible referencing.

No. InfoX cannot act as a guarantor for any tenancy under any circumstances.

It is completely normal for international students. Reputable agencies that work with students expect it. Just be upfront about it when referencing starts.

It can be done but carries real risk. Never send money based on photos alone. If you cannot attend a viewing in person, our Apartment Viewing service exists for exactly this. Your ambassador attends, does a live call with you, and sends a full report so you make the decision with real information.

In England, deposits are capped at five weeks' rent and must be held in a government-approved protection scheme. You may also have the option of a Reposit, a deposit replacement where you pay a small non-refundable fee (typically one week's rent) instead of a large cash sum. Regardless of the method, your landlord is legally required to provide the scheme details in writing within 30 days; always keep records of everything.

Very fast, especially in September. Have your passport, 'right to rent' share code, proof of funds and CAS letter ready before viewings start so you can apply immediately if you want to proceed.

We are not an immigration agency and do not give immigration advice. We talk through the process with you honestly in a guidance call, but if your situation involves a refusal, an appeal, or anything that needs a regulated professional, we will tell you that directly.

The officer will ask about your course, university, accommodation and reason for coming to the UK. Have your passport, visa, CAS letter and accommodation details accessible, not buried in your bag. Answer clearly and calmly. This is one of the things we cover in detail on a guidance call.

Apply for your NIN so you can easily apply for jobs, register with a GP, open a bank account or set up a digital account like Monzo, get your council tax exemption letter from your university, and register at your institution. The Orientation Day covers most of this with your ambassador in person.

Yes, always. It will not become a paid group. The paid services exist separately for students who want more hands-on support.

Email hello@studentinfox.com, message us on WhatsApp, or through our social channels. You can also ask in the Telegram community directly.